How To Contact Best Buy Customer Service

Now the Best Buy app is more than just great hand-held shopping.

It's your fast, feel-good companion that can help you have more convenient and possibly even cooler Best Buy experiences, whether you're at home, on your way to pick up, or shopping with us in-store.

Ready when you are. Whether you want to pick up in store or have your order delivered to your car, use the app to let us know you're on the way, and we'll have it ready.

Imagine the possibilities. Use the AR feature to imagine the perfect TV for your home theater.

We've got tech surprises in all sizes. View ratings and 5-star reviews as you browse our huge selection of today's top tech and toys.

Get all the details. Browse products available now at stores near you. Track orders and deliveries. Scan and shop. Also find nearby service options and store details - including popular times to shop.

And of course, find all the best deals right here.

• Top Deals
• Deal of the Day
• Deals just for you
• Open Box steals and more!

What's New

Dec 3, 2021

Version 21.12.10

This release includes bug fixes and other enhancements that improve the Best Buy app experience. Thanks for shopping with us!

Ratings and Reviews

4.8 out of 5

328.8K Ratings

It works sometimes

There times where the app is slow when loading pages. One thing I notice is when you do a search for products the in stock toggle seem to show that everything is in stock and then You un toggle to show what is actually in stock. It's like the toggle button is flip showing the wrong side of the stock inventory. Also when browsing for products that are available at the store and when you try to order there no longer at the store. Not sure but feel like a waste of time with in correct inventory. The your store tab should be at the top 🔝 for easier info and know how quickly to contact store or mapping it out.

Hi hernandezrluis – thanks for the updated review. We're glad to hear you're enjoying all the improvements we've made to the app. I'd also like to assist with the incorrect specifications you're seeing. Are you able to email us with further details? We can be reached at ReviewSupport@bestbuy.com. We appreciate your support.
-Caleb
Best Buy Support

Recent Version ANNOYING Shopping Cart Malfunctioning

Overall, love the App, happy customer. Have been for over a decade. However, at least 2 months or more, the iPadOS app has a seriously annoying malfunction. The Shopping Cart Saved Items isn't working correctly. You can move items to save for later, add items to save for later. However, once in the Saved Items List, they become completely inactive and unresponsive. Cannot remove, delete, move to cart or click on the item for item details. If you go to the website through Safari on my iPad Air 2, the saved items list works correctly. On my iPhone 11, the app works correctly, including the saved items list. This malfunction is exclusive to the iPadOS version of the app. PLEASE FIX THIS ASAP as I am an AVID customer and this is REALLY ANNOYING. EDIT: Also, you can forget about getting in touch with anyone to EVEN tell about this problem, let alone ask to get it fixed. I have tried "the phone tree" 4 times now, get bounced around from department to department, never getting a person who even understands what I am talking about. Where is your APP support. Don't even bother telling me to call geek squad, they have no clue. If you're gonna put an app out, support it and actually listen to the users and make it easier to get in touch with you.

Shipping scam!

I'm not too happy I was just shopping for some Popsockets, found what I wanted, then saw that for $5.99, I could have them delivered Tomorrow!! Heck yeah, why not?! Since I need them ASAP. So I choose this option. Then when I'm checking out, I notice it has my works address entered for some reason (even though I'm logged into my own account), so I correct it. Then it tells me "Your shipping information has changed due to a new address". So I click on that to see what they're talking about. Not only will it not be delivered tomorrow (Saturday), it can't be delivered until Thursday!!! Or I have the option of getting it Monday for $8.99!!! WTH! What kind of scam is this?? What difference does it make? I live an hour from my work, not 3 days!! Extremely disappointed. Now I have to wait until Thursday, because I'm DEFINITELY not paying $9 to get it in TWO days, when you already told me I could have it in one for $5.99! Absolute craziness.

Hi Zack Daddy101 – thank you for taking the time to share this with us. It's troubling to hear that your experiencing issues with ordering your Popsockets. With what you described in your review, it sounds like our app may be having some issues. If you could, please email me (Bob) at ReviewSupport@bestbuy.com and provide details about what the exact item was and what screen it showed the incorrect shipping address.
Thank you.
-Bob
Best Buy Support

App Privacy

The developer, Best Buy Co., Inc., indicated that the app's privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

Location
Identifiers
Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Usage Data
Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller

Best Buy Co., Inc.

Size

244.7 MB

Category

Shopping

Compatibility

iPhone: Requires iOS 13.0 or later.

iPad: Requires iPadOS 13.0 or later.

iPod touch: Requires iOS 13.0 or later.

Languages

English, Spanish

Age Rating

Location

This app may use your location even when it isn't open, which can decrease battery life.

Copyright

Price

Free

Developer Website
App Support
Privacy Policy

Supports

Wallet

Get all of your passes, tickets, cards, and more in one place.
Family Sharing

With Family Sharing set up, up to six family members can use this app.